Privacy Policy
Your Privacy
At www.classicalacupuncturemelbourne.com , we respect the privacy and confidentiality of the information provided by you as an online visitor to our website. The way we collect, use, disclose, secure and dispose of your personal information is adhered to by the mandatory requirements of the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth)(The Privacy Act). More information on the APPs can be accessed from The Office of the Australian Information Commissioner via their website at www.aoic.gov.au
Personal Data & Usage
Personal data is information used to identify an individual. This information may be collected via new patient forms, e-mail correspondence, submission of appointment request forms on our website, telephone or from media and publications. This data is collected for various purposes:
To offer and maintain our services
To notify you about changes to our service
To provide customer support
To gather feedback and analysis to further improve our service
To monitor the usage of our service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services or events that may be similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Tracking Cookies & Data
Cookies are files with small amounts of data which may include an anonymous unique identifier. These may be used in combination with similar tracking technologies to follow the activity on our services and hold certain information. They are used to allow a website to tailor its configurations to your needs and preferences, but by no means collect any of your personal information from your used device. We use cookies to help us analyse website traffic, and serve relevant ads to website visitors through third party services such as Google Adwords.
Storage & Security
The security of your data is important to us, but no method of transmission over the internet, or method of electronic storage is 100% secure. While we strie to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Third Parties
The method by which your personal data is collected has been outlined under the ‘personal data and usage’ subheading. This data will not be provided to third parties, as we do not and will not sell personal or customer information. Your information will never be disclosed to a third party except the necessary information required by providers of products and services you have purchased, or if required by law, or to protect the right, property or safety of www.classicalacupuncturemelbourne.com. Alternatively, your information may be de-identified for the purpose of developing marketing statistics for the purpose of improving our website and services and not that of any third parties.
Access to your Personal Information
You have the right to access the personal information we hold specifically about you, to update or make corrections to. This is subject to certain exceptions, for example, if we cannot authentically identify you. If you wish to access your personal information, please contact us in writing and you will shortly be contacted for identity authentication and for payment of a small administration fee.
Change in Privacy Policy
Although we plan to ensure our privacy policy remains current, we may update our Privacy Policy at any time. All updates are effective immediately upon our posting of the modifications to this website. If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us and we will aim to respond within 2 working days.
Use of Service: Terms and Conditions
By using this service, the client confirms that they have read and understood the information provided.
The client understands that Classical Acupuncture Melbourne is a registered and qualified provider of acupuncture and Chinese medicine. The treatments may include acupuncture, moxibustion, cupping, pulse diagnosis, and other related methods.
The client acknowledges that these treatments do not replace medical care provided by doctors and understands the importance of seeking appropriate medical attention when necessary.
While acupuncture is generally safe, the client is aware that some risks are involved. They agree to inform their practitioner of any medical conditions, medications, or relevant health history, including if they are pregnant, have a bleeding disorder, or take blood thinners.
The client understands their health information will remain confidential and will only be shared with their written permission.
The client knows they can stop treatment at any time.